Terms of Use

1. Acceptance of Terms

By downloading, installing, accessing, or using the OVIO mobile application ("App") or any related services, you agree to be bound by these Terms of Use ("Terms"). These Terms constitute a legally binding agreement between you and OVIO.

If you do not agree to these Terms in their entirety, you must not use our App or services. Your continued use of OVIO following any updates to these Terms constitutes your acceptance of the revised Terms.

2. Description of Service

OVIO is a mobile application that enables users to discover, purchase, and manage eSIM data plans for international travel and connectivity. Our services include:

• Browsing a catalog of local, regional, and global eSIM data plans
• Purchasing eSIM plans using secure payment methods
• Receiving eSIM QR codes and activation instructions
• Installing and activating eSIMs on compatible devices
• Monitoring real-time data usage and plan validity
• Topping up and refilling existing eSIM plans
• Managing multiple eSIMs from a single account
• Accessing customer support and installation guides
• Checking device compatibility for eSIM usage

OVIO acts as a reseller of eSIM connectivity services provided by our global carrier partners. The underlying network services are subject to each carrier's terms and conditions.

3. Eligibility & Account Registration

To use OVIO, you must:

• Be at least 13 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using our services under applicable law

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Accept full responsibility for all activities under your account
• Notify us immediately of any unauthorized use at support@ovioesim.com
• Not share your account credentials with any third party
• Not create multiple accounts to abuse promotions or services

Your OVIO account is personal to you and may not be sold, transferred, or assigned to another person without our prior written consent.

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in any fraudulent or abusive behavior.

4. eSIM Plans & Purchases

Purchasing eSIM Plans:

• All prices are displayed in US Dollars (USD) unless otherwise specified
• Prices include applicable taxes and fees where required by law
• Payment is charged at the time of purchase
• eSIM QR codes are delivered to your account immediately after successful payment

Plan Activation:

• Each eSIM plan is tied to a single compatible device
• Plans cannot be transferred between devices once activated
• Validity periods begin upon first use (data consumption) unless stated otherwise
• Some plans begin their validity period immediately upon activation regardless of usage
• Please read individual plan descriptions carefully before purchasing

Data Plans:

• Data allowances are measured in megabytes (MB) or gigabytes (GB)
• Unused data does not carry over after plan expiry
• Plan validity cannot be paused or extended except through top-up
• Network speeds vary by location and carrier capacity
• Unlimited plans may be subject to fair use speed throttling

Multiple eSIMs:

• You may purchase and manage multiple eSIM plans across different countries
• Each plan is managed independently within your account

5. Refund & Cancellation Policy

Due to the immediate digital delivery nature of eSIM products, our refund policy is as follows:

Eligible for Refund:

• Unactivated eSIMs where the QR code has not been scanned, within 30 days of purchase
• eSIMs that fail to activate due to a verified technical error on our end
• Duplicate purchases made in error (reported within 24 hours)

Not Eligible for Refund:

• eSIMs where the QR code has been scanned and the eSIM installed, even if data was not used
• Plans that expire due to non-use within the validity period
• Plans purchased for incompatible devices (see Device Compatibility section)
• Partial refunds for unused data within an active plan
• Plans affected by carrier network outages or coverage gaps

To Request a Refund:

Contact support@ovioesim.com within the applicable timeframe with:

• Your order number
• The reason for the refund request
• Screenshots or evidence if applicable

We will review your request within 5 business days. Approved refunds are processed within 7-10 business days.

Incorrect or Disputed Charges:

If you believe you've been charged incorrectly — the wrong amount, an unrecognized charge, or a billing error — contact support@ovioesim.com within 30 days of the charge with your order number and a description of the issue. We will investigate and respond within 5 business days.

6. Device Compatibility

eSIM technology requires a compatible, unlocked device. Before purchasing any OVIO eSIM plan, you are responsible for verifying:

Device Requirements:

• Your device must have an embedded SIM (eSIM) chip
• Your device must be unlocked and not restricted to a specific carrier
• Your device's operating system must be up to date
• Your device must support the specific network bands in your destination

How to Check Compatibility:

• Use the free OVIO eSIM Compatibility Checker in the app
• Check your device manufacturer's specifications
• Contact your current carrier to confirm your device is unlocked

Generally Compatible Devices Include:

• iPhone XS and newer (iOS 12.1+)
• Samsung Galaxy S20 and newer
• Google Pixel 3 and newer
• Most recent flagship Android devices

OVIO is not responsible for purchases made for devices that are incompatible, carrier-locked, or do not support eSIM technology. We strongly recommend using our compatibility checker before every purchase.

7. Acceptable Use Policy

You agree to use OVIO only for lawful purposes and in accordance with these Terms. You agree NOT to:

Prohibited Activities:

• Use the service for any illegal or unauthorized purpose
• Violate any applicable local, national, or international laws
• Engage in fraudulent transactions or chargebacks
• Attempt to circumvent security measures or access controls
• Reverse engineer, decompile, or disassemble any part of the app
• Use automated bots or scripts to interact with our services
• Create fake accounts or use false identities
• Interfere with or disrupt our servers or networks
• Use automated tools to scrape, mine, or extract data from the app, or use OVIO's content to train AI/ML models, without our express written permission

Commercial Restrictions:

• Resell, sublicense, or transfer eSIM plans without authorization
• Use eSIM plans for commercial hotspot or tethering beyond personal use
• Purchase plans in bulk for resale without a formal partner agreement

Content Restrictions:

• Post or transmit harmful, offensive, or inappropriate content through our support channels
• Harass, threaten, or abuse OVIO staff or other users

Consequences of Violation:

Violation of this Acceptable Use Policy may result in immediate account suspension or termination without notice and without refund. We reserve the right to report illegal activities to appropriate authorities.

8. Free Trial eSIM Program

OVIO may offer a free trial eSIM program to new users. The following conditions apply:

Eligibility:

• One free trial per person, verified by unique email address
• Limited to new OVIO users who have not previously made a purchase
• Subject to availability and OVIO's sole discretion

Free Trial Terms:

• The free trial eSIM is provided with a specified data allowance and validity period
• Free trial eSIMs are non-transferable and have no cash value
• The free trial cannot be combined with other promotional offers
• Unused data from the free trial does not carry over

Abuse Prevention:

• Creating multiple accounts to claim multiple free trials is strictly prohibited
• OVIO uses technical verification to detect and prevent abuse
• Abuse of the free trial program will result in permanent account termination

Modification:

• OVIO reserves the right to modify, suspend, or discontinue the free trial program at any time without notice

9. Referral Program

OVIO may offer a referral program allowing users to earn credits by referring new customers. The following terms apply:

Earning Credits:

• Referral credits are awarded when a referred user registers with your unique referral code AND completes their first paid purchase
• Credit amounts are as displayed in the app and may change at any time
• Both the referrer and the referred user may receive credits as described in the current promotion

Using Credits:

• Credits can only be used toward OVIO eSIM purchases
• Credits cannot be exchanged for cash or transferred to other accounts
• Credits expire 12 months from the date of issue
• Minimum credit balance may be required for redemption

Prohibited Referral Activity:

• Self-referrals using multiple accounts are strictly prohibited
• Fraudulent referrals, fake accounts, or automated referral generation is prohibited
• Violations will result in forfeiture of all credits and account termination

Modification:

• OVIO reserves the right to modify, suspend, or cancel the referral program at any time

10. Intellectual Property

All intellectual property rights in the OVIO app and its content are owned by or licensed to OVIO. This includes:

• The OVIO name, logo, and brand identity
• All text, graphics, user interface designs, and visual elements
• Software code, algorithms, and technical architecture
• Data compilations and databases
• All marketing and promotional materials

Limited License:

OVIO grants you a limited, non-exclusive, non-transferable, revocable license to use the app for your personal, non-commercial use, subject to these Terms.

Restrictions:

You may not:

• Copy, modify, or distribute any content from the app
• Use OVIO's trademarks or brand assets without written permission
• Create derivative works based on our app or content
• Extract or scrape data from our systems

User Content:

By submitting feedback, reviews, or other content to OVIO, you grant us a worldwide, royalty-free license to use, display, and distribute such content in connection with our services. No compensation is due to you for any feedback, suggestions, or ideas you submit to OVIO.

11. Third-Party Services

OVIO integrates with various third-party services to provide our offerings:

Carrier Network Partners:

The eSIM connectivity services are delivered by third-party carrier networks. OVIO is not responsible for the coverage, speed, reliability, or availability of these networks.

Payment Processing:

Payments are processed by Stripe, Inc. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy. OVIO does not store your full payment card details.

Authentication Services:

We may offer sign-in via Apple, Google, or Facebook. Your use of these services is subject to their respective terms and privacy policies.

Third-Party Links:

Our app may contain links to third-party websites or services. OVIO is not responsible for the content, privacy practices, or availability of these external services.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OVIO LLC PROVIDES ITS SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

OVIO expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the service will be uninterrupted, timely, or error-free
• Warranties regarding the accuracy or reliability of any information
• Warranties that defects will be corrected
• Warranties regarding network coverage or data speeds

Network Performance:

Mobile data speeds and coverage depend on the underlying carrier networks and vary significantly by location. OVIO makes no guarantees about network performance, and coverage maps are estimates only.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OVIO LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND PARTNERS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your inability to use the service
• Damages resulting from unauthorized access to your account
• Network outages, coverage gaps, or carrier-related failures
• Damages from reliance on information provided by the service

Cap on Liability:

In no event shall OVIO's total cumulative liability to you for all claims arising out of or related to these Terms or the service exceed the total amount you paid to OVIO in the 12 months preceding the claim.

Some jurisdictions do not allow limitations of liability for certain types of damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless OVIO and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your use of or inability to use the service
• Your violation of these Terms
• Your violation of any rights of a third party
• Your violation of any applicable laws or regulations
• Any content you submit to OVIO

OVIO reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.

15. Governing Law & Dispute Resolution

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

Informal Resolution:

Before initiating any formal dispute resolution, you agree to first contact us at legal@ovio.app and attempt to resolve the dispute informally. We will try to resolve the issue within 30 days.

Binding Arbitration:

If informal resolution fails, any dispute arising out of or relating to these Terms or the service shall be resolved through binding arbitration in Denver, Colorado, administered by the American Arbitration Association under its Commercial Arbitration Rules.

Class Action Waiver:

You agree to resolve disputes with OVIO on an individual basis and waive your right to participate in class action lawsuits.

Exceptions:

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

16. Changes to Terms

OVIO reserves the right to modify these Terms at any time. We will provide advance notice of material changes by:

• Posting the updated Terms in the app with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent in-app notification for 30 days

Your continued use of OVIO after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the app and may request account deletion.

For minor changes (such as grammar corrections, clarifications, or updates that do not materially affect your rights), we may update the Terms without advance notice.

17. Termination

Termination by You:

You may terminate your account at any time by contacting us at support@ovioesim.com or through the Delete Account option in Settings. Termination does not entitle you to refunds for unused eSIM plans.

Termination by OVIO:

We reserve the right to suspend or terminate your account and access to the service, with or without notice, for:

• Violation of these Terms or our Acceptable Use Policy
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Circumstances beyond our reasonable control

Effect of Termination:

Upon termination, your right to use the service ceases immediately. Active eSIM plans may continue to function until their natural expiry, but OVIO is not obligated to maintain them. Provisions that by their nature should survive termination will continue in effect.

18. Contact Us

For questions, concerns, or requests regarding these Terms of Use:

General Support:

Email: support@ovioesim.com

In-app: Profile → Support → Help Center

Legal Inquiries:

Email: legal@ovio.app

Website: ovio.app

We aim to respond to all inquiries within 5 business days. For urgent matters, please mark your subject line as "URGENT".

Thank you for choosing OVIO for your global connectivity needs.