Delete your OVIO account

You can delete your account at any time, in the app or by email.

In the OVIO app

  1. Open the app and sign in.
  2. Go to Profile → Settings.
  3. Tap Delete account and confirm.

By email

Email support@ovioesim.com from the email address on your account, with the subject “Delete my OVIO account”. We'll confirm by email and delete the account within 30 days.

What we delete

  • Your login (email, name and sign-in details)
  • Your OVIO credit balance and credit history
  • Your referral code
  • Your devices registered for notifications

What we keep

Records of past purchases (what was bought, when, and the amount paid) are kept for as long as tax and accounting laws require, but are no longer linked to you.

Before you delete: eSIMs already installed on your phone keep working until they run out or expire, but you won't be able to see them, top them up or get help with them in the app. Unused OVIO credit is lost.