Refund policy

Paid but your eSIM never arrived? If we can't deliver your eSIM, we refund you in full automatically, and any OVIO credit you used is returned. Card refunds usually reach you within 5–10 business days.

Due to the immediate digital delivery nature of eSIM products, our refund policy is as follows:

Eligible for Refund:

Unactivated eSIMs where the QR code has not been scanned, within 30 days of purchase
eSIMs that fail to activate due to a verified technical error on our end
Duplicate purchases made in error (reported within 24 hours)

Not Eligible for Refund:

eSIMs where the QR code has been scanned and the eSIM installed, even if data was not used
Plans that expire due to non-use within the validity period
Plans purchased for incompatible devices (see Device Compatibility section)
Partial refunds for unused data within an active plan
Plans affected by carrier network outages or coverage gaps

To Request a Refund:

Contact support@ovioesim.com within the applicable timeframe with:

Your order number
The reason for the refund request
Screenshots or evidence if applicable

We will review your request within 5 business days. Approved refunds are processed within 7-10 business days.

Incorrect or Disputed Charges:

If you believe you've been charged incorrectly — the wrong amount, an unrecognized charge, or a billing error — contact support@ovioesim.com within 30 days of the charge with your order number and a description of the issue. We will investigate and respond within 5 business days.

This policy is part of our Terms of Use.